Frequently asked questions

Is there a minimum order value?

No. You can order how much you please.

What if the wine I receive is damaged?

You must contact us straight away by telephone or email. We will investigate it and if it’s our fault you will make sure we replace the wine or you get a full refund. Again that’s a rare case.

What is your returns policy?

As Ekfraseis Winery LTD we provide accurate and detailed description of all our wines so you can make your choice. We do not accept returns if you don’t like the wine. Anyway that’s a rare scenario because we are confident for the quality of our wines.

How long does Delivery take?

We will deliver your order within three working days.

Can I choose a day or time for the delivery?

During your check out there is a box where you can write notes about your delivery. We will try to make sure you will get your wines at the most convenient time for you.

What payment methods do you accept?

You can pay easy and secure through PayPal or with credit cards.

In what countries you deliver?

We provide delivery only in Cyprus.
However in some cases we may forward items to other countries. To check if www.ekfraseiswines.com can deliver to your country, please contact our Customer Service on +357 25 211604, Monday – Friday 09:00 am – 17:00 pm or send us an email with your enquiry at info@ekfraseiswinery.com